ClearScribe Ecosystem Privacy Policy

Effective date: October 26, 2026

This Privacy Policy explains how ClearScribe ("ClearScribe", "we", "us", or "our") collects, uses, stores, and shares information when you use the ClearScribe website and SaaS ecosystem.

This ecosystem currently includes ClearScribe AI, ClearScribe MCP, ClearScribe Developer API, ClearScribe Content Studio, and ClearScribe Agent Center, together with related account, billing, integration, collaboration, and support services.

Separate privacy disclosures may apply to the ClearScribe AI mobile application and purchases made through an app store. This policy is intended for the ClearScribe web and SaaS ecosystem.

1. Information we collect

Account information

When you create or use an account, we may process information such as your name, email address, authentication information, display preferences, language settings, account status, and product entitlements.

User content

Depending on the products and features you use, ClearScribe may process content that you submit, create, upload, record, connect, or generate. This may include documents, text, audio, video, transcripts, meeting content, summaries, action items, notes, prompts, AI outputs, translations, voice sessions, saved memories, and exported content.

ClearScribe Content Studio data

Content Studio may process drafts, brand kits, uploaded assets, custom templates, generated media, publishing settings, social connection metadata, and publishing activity.

Developer API and MCP data

We may process API configuration, usage records, access credentials, tool configuration, connected service information, request metadata, operational logs, and related developer or MCP activity.

Agent Center data

Agent Center may process agent configurations, instructions, runs, execution status, outputs, and operational information necessary to provide the requested agent features.

Connected services and integrations

If you connect third-party services such as calendars, social platforms, productivity tools, or other supported integrations, we may receive and store identifiers, authorization information, connection metadata, and information required to perform the actions you request.

Where applicable, authorization credentials are protected using technical safeguards such as encryption, hashing, access controls, or other security measures appropriate to the connection.

Billing information

Website and SaaS payments are processed through Paddle. We may receive billing-related information such as customer, transaction, subscription, product, price, payment-status, and renewal identifiers needed to operate your account and provide purchased access.

ClearScribe does not need to store your full payment-card details in order to provide the ClearScribe SaaS services.

Technical and usage information

We may process IP address, browser and device information, session identifiers, cookies or similar technologies, request logs, feature usage, error information, security events, and other diagnostic information needed to operate and protect the services.

2. How we use information

• provide and operate ClearScribe products;
• authenticate users and protect accounts;
• process transcription, AI, meeting, translation, voice, content-generation, API, MCP, and agent requests;
• provide connected workflows and third-party integrations requested by users;
• maintain subscriptions, entitlements, credits, usage limits, and billing status;
• diagnose failures, prevent abuse, investigate security incidents, and improve reliability;
• respond to support requests;
• comply with legal obligations and enforce our agreements.

3. AI and service providers

Some ClearScribe features rely on third-party AI, cloud, transcription, communications, media, meeting, infrastructure, or integration providers. When required to perform a feature you request, relevant content or technical information may be transmitted to those providers for processing.

The providers used may vary by product, language, feature, availability, performance, and technical requirements.

4. Payments and Paddle

Paddle processes website and SaaS checkout and payment activity. Paddle may independently process payment and billing information under its own privacy terms.

ClearScribe receives the information necessary to identify purchases, activate access, maintain subscriptions, apply credits, manage billing status, and address payment issues.

5. Connected third-party services

When you choose to connect a third-party service, you authorize ClearScribe to interact with that service within the permissions you approve.

You may disconnect supported services through the available ClearScribe controls or through the third-party provider. Third-party services remain subject to their own terms and privacy policies.

6. Cookies and sessions

ClearScribe may use cookies, local storage, session technologies, and similar mechanisms for authentication, security, preferences, checkout, product operation, and reliability.

7. Data retention

ClearScribe does not apply one fixed retention period to every category of information. Retention depends on the product, data type, account status, available deletion controls, operational needs, and legal requirements.

Saved content, including meetings, transcripts, notes, AI Memory, generated content, media, and related records, may remain stored until removed through an available deletion process. Some information is stored in separate ClearScribe systems and is not automatically removed when a website account is deleted.

Billing, transaction, security, operational, and audit records may be retained where necessary for legal obligations, security, dispute resolution, or legitimate operational requirements. A fixed automatic deletion period has not been established for every data category.

8. Account deletion

ClearScribe provides a website account-deletion process. Active paid subscriptions may need to be canceled before account deletion.

Website account deletion replaces certain account identifiers and removes certain website-stored notes, usage records, and password-reset information. The underlying account record may remain in anonymized form.

Account deletion does not currently guarantee automatic removal of every associated record. Depending on the features used, meetings, transcripts, AI Memory, processing history, Content Studio assets, developer records, MCP information, and connected-service records or credentials may remain in ClearScribe systems.

You may use available individual deletion and disconnection controls. For questions or requests concerning remaining personal information, contact ClearScribe support at support@clearscribehq.com.

Deleting a ClearScribe account does not automatically delete information independently retained by third-party service providers.

9. Security

We use administrative, technical, and organizational safeguards designed to protect ClearScribe systems and information. No online service or storage system can guarantee absolute security.

10. International processing

ClearScribe and its service providers may process information in countries other than the country where you live. Where required, we take steps intended to support lawful international data processing.

11. Your rights and choices

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or other action concerning personal information.

You may also manage supported integrations, billing settings, subscriptions, and account settings through the controls available in ClearScribe.

12. Children

ClearScribe services are not intended to be used by a person who is not legally permitted to enter into the applicable agreement or whose use requires authorization that has not been provided.

13. Changes to this policy

We may update this Privacy Policy as the ClearScribe ecosystem, legal requirements, or service providers change. The effective date at the top of this page identifies the current version.

14. Contact

For privacy questions or requests, contact:

Email: support@clearscribehq.com